FAQ
Questions before you book?
We've got answers. Can't find yours? Call us at 833-699-CERT (2378).
Common questions
Do I get certified the same day?
Yes. Most students receive their certification or eCard the same day they finish the course.
Which certification agencies do you offer?
We offer American Heart Association, American Red Cross, HSI and ProTrainings courses.
Can you train groups at our location?
Yes. Our mobile team teaches CPR, BLS, AED and first aid on-site for businesses, schools and organizations.
What if I do not pass the first time?
Our instructors coach you hands-on until you can complete the skills with confidence.
Getting started
What course do I need for my job?
Check with your employer or licensing agency for the certification they require. If you are still unsure, call us and we will help you match the course.
How do I register for a class?
Pick an open class on the schedule, click Register and complete the form. You pay online at the same time.
What formats are available?
In-person, blended (online plus a skills session), group and on-site options, depending on the course.
Do I need any prerequisites?
Most basic courses have none. Some professional and instructor courses require prior training.
Certification & cards
How long is my certification valid?
Most certifications are valid for two years, depending on the agency and course.
How soon do I get my card?
Most students get their card the same day they complete the course.
Will my employer accept this certification?
Confirm with your employer before you register that the certifying agency meets their requirements.
Group & on-site training
Do you offer on-site training?
Yes, at workplaces, schools, healthcare facilities and other organizations.
What is the minimum group size?
Group training typically starts at four people.
How far in advance should we book?
As early as you can, so we can line up instructors, equipment and a date that works.
What do you need from us?
A suitable training space, your expected group size, preferred dates and the course you need.
What is the cancellation policy for group and corporate training?
Please cancel at least 72 hours before the class starts. Cancellations with less than 72 hours notice are billed at 50% of the class price, and any deposit you paid counts toward that amount.
Policies & logistics
What is your cancellation policy?
Cancel more than 72 hours before class for a refund minus a 10% processing fee. Within 72 hours of class we cannot refund, but you can reschedule instead. No-shows are not refunded. See our Terms for full details.
Can I reschedule my class?
Yes. Your first reschedule is free if you reschedule before class starts, and each reschedule after that is $40. Arriving more than 15 minutes late means rescheduling for $40. Add Reschedule Protection when you buy your class for unlimited reschedules of that class, even after a late arrival or a missed class, as long as you contact us within 24 hours.
What should I bring to class?
A valid ID and anything listed in your registration confirmation.
Where are you located?
276 Newport Rd, Ste 205, New London, NH. We serve New Hampshire, Vermont, Massachusetts and Southern Maine.
Need help choosing a class?
Call or email us and we will match the right course to your job, school, workplace or renewal.